PRIVACY POLICY

HOW WE PROTECT YOUR PRIVACY

This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By visiting or using realglowmoms.com (the “Site”), you agree to this Policy. If you do not agree, please do not use the Site.

This Policy is part of, and subject to, our Terms of Use.

DATA CONTROLLER

The data controller responsible for the collection and use of your personal information on this website is:

CHANTEREAULT SASU
Attn: Data Protection Officer
Business Address: 6 rue jean moulin, 94240 L'Hay-Les-Roses, France
Email: contact[at]realglowmoms.com

If you have any questions about how we handle your data, or if you wish to exercise your privacy rights (access, correction, deletion, restriction, portability, or objection), you can contact us at the email above.

We aim to respond to all valid requests within 30 days, in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable privacy laws.

CHILDREN & MINORS

We do not knowingly collect data from children. The Site is not directed to individuals under 18. If you are under 18, you may use the Site only with the permission and active involvement of a parent or legal guardian. If we learn we’ve collected data from a child, we will delete it.

THE TYPES OF INFORMATION WE COLLECT

• Information you provide directly

  • Account/sign-up details, name, email, preferences

  • Form submissions (e.g., contact forms, waitlists, surveys)

  • Purchase details (billing name, address, email; order history)

  • Content you post or send to us

• Automatic data (usage & device information)

  • IP address, device identifiers, browser type, operating system

  • Pages viewed, links clicked, referring/exit pages, timestamps

  • Approximate location (derived from IP)
    We may use cookies, pixels, and similar technologies to operate the Site, remember your preferences, and measure performance. Most browsers let you block or delete cookies—doing so may affect some features.

• Payment information
  We use third-party payment processors to handle payments. We do not store full credit/debit card numbers. Processors will receive information necessary to process your transaction (e.g., billing address, postal code, transaction amount).

HOW WE USE YOUR INFORMATION

We use personal information to:

• Provide and improve the Site, products, and services

• Process orders and payments, and deliver purchases

• Respond to inquiries, provide customer support, and resolve issues

• Send service messages (account, security, transactional)

• Send marketing messages (with your consent where required)

• Personalize content and recommendations

• Analyze performance, prevent fraud, and ensure security

• Comply with legal obligations

LEGAL BASES (EU/UK Users)
Where GDPR/UK GDPR applies, our processing is based on:

• Contract necessity (to provide requested services)

• Legitimate interests (e.g., Site security, analytics, improving services, limited direct marketing)

• Consent (e.g., cookies, newsletters where required)

• Legal obligations (e.g., tax, accounting)

You may withdraw consent at any time, without affecting prior processing.

SHARING YOUR INFORMATION
We do not sell your personal information. We may share it with:

• Service providers/“processors” (hosting, analytics, email delivery, customer support, payment processing, fulfillment) under confidentiality and data-protection commitments

• Professional advisers (legal, tax, accounting)

• Authorities when required by law or to protect rights, safety, and security

• Successors in a business transfer (e.g., merger, acquisition), subject to protections consistent with this Policy

We may share aggregated or de-identified data that does not identify you.

INTERNATIONAL TRANSFERS

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data for cross-border transfers.

SECURITY
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure; please use the Site responsibly and keep your account credentials confidential.

DATA RETENTION
We keep personal information only as long as necessary for the purposes described above, to comply with legal obligations, resolve disputes, and enforce agreements.

YOUR CHOICES & RIGHTS

Email communications: You can unsubscribe using the link in our emails or by contacting us.
Cookies: Manage cookies via your browser settings; some jurisdictions also require a cookie banner for consent.
Access, correction, deletion, portability, restriction, objection (GDPR/UK GDPR): You can exercise these rights by contacting us.
Withdraw consent: Where processing is based on consent, you can withdraw it at any time.
We may ask you to verify your identity before fulfilling certain requests.

CALIFORNIA / US STATE PRIVACY NOTICES

If you are a resident of California (or another state with similar privacy laws), you may have rights to:

• Know/Access categories and specific pieces of personal information collected

• Delete personal information (subject to exceptions)

• Correct inaccurate personal information

• Opt-out of “sale” or “sharing” of personal information for targeted advertising (we do not sell personal information; if we begin sharing for targeted ads, we will provide a clear opt-out)

• Non-discrimination for exercising your privacy rights

To exercise rights, contact us using the details below. Authorized agents may act on your behalf where permitted by law.

USERNAMES AND PASSWORDS

Access to certain areas may require an account. Do not share your password. Log out after each session and consider closing your browser to help protect your account.

YOUR USE OF OTHERS' INFORMATION & ANTI-SPAM

If you obtain another user’s personal information through the Site, you must not disclose or use it for marketing without both the user’s consent and ours.
We dislike spam. Information obtained from the Site must not be used to send unsolicited communications.

THRID-PARTY LINKS & NON-AFFILIATED PARTIES

The Site may link to third-party websites or services not operated by us. Their privacy practices govern what they do with your information. Please review their policies carefully before providing data.

AUTORESPONDERS & MARKETING TOOLS

We may use autoresponders and email service providers to communicate with you. We use verified opt-in where required. You can always opt-out via the link in our emails or by contacting us.

CHANGES TO THIS POLICY

We may update this Policy from time to time. We will post the updated version on this page and revise the Effective date above. Material changes may be highlighted on our homepage or via email where appropriate. Your continued use of the Site after changes means you accept the updated Policy.

CONTACT US

Questions or requests about this Policy or your personal information:
contact[at]realglowmoms.com